August 13, 2008
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back on the world wide web
don’t start me.
too late I started my self.
So last Saturday I am happily doing my blog and website rounds and when I am finished and about to leave the computer and this advert starts popping up on our lap top. I look in to trying to get it to stop and find it weird that I can’t and why has this started we have enough anti spy ware stuff to stop the CIA if we needed to. So anyhow I ring my brother who is not only excellent but works for a government agency protecting their computers, and unfortunately he can’t help me. So we go about the rest of our day and hope that it will have resolved it self by the next day.
Sunday. Talk to my brother again and he is still unable to help. I ring Microsoft. After being on hold (thank GOD for toll free numbers! esp when you get put through to the philippines!!!) so I let the customer support agent take remote control of our machine. After much searching and sorting out what has happened, she down loads a malware removal programme and sets it running. As it was taking a while and was going to take longer she advises me of what to do when the programme finished running its scan. So we go about our merry way and do the things we had already set out to do for the day (we went to see about buying a new truck as I had a job interview on Monday with a company that was not accessible by transit and if I got the job we would need two vehicular structures) and when we come back, the scan has stopped running and I do the steps I was told to follow when it was complete. Yea. Or not.
our computer would not turn back on. it would “get stuck” at the “windows error recovery page” I tired several different options to get it to boot to windows aahhhhnnndd, no. So back on to Microsoft to get. another couple hours later, they can not help I am going to have to ring Windows Vista the next morning. To say I am not happy is an understatement. Sooooooo not impressed.
Monday. Get up early (as in 7am when I don’t normally get up for another hour to an hour and a half later) and get on the phone with windows Vista. Well that phone call was far shorter and still no joy. I am going to have to contact the manufacturer of the computer. So I get on the phone with Acer. This is when I find out.
WE WERE SOLD A USED MACHINE! When The Husband bought the machine the box looked a bit rough. He questioned this and was told that the machine probably just taken out to sit in the display cabinet or show a potential customer. But it was a new machine and there was no bother with it. yeeeeaaahhhh ~ NO!
So I go to my job interview (nailed it BTW) and then go about contacting the shop TH bought the machine from. I do have to say that the manager of The Source (by Circuit City) was very gracious and very apologetic and only for him will I shop there again. If you are in Calgary go see Henning at The Source in Chinook Centre.
So we live for Monday and Tuesday with no computer and we actually survived. Wednesday I have another interview for the place I now work and after that I went and collected our new computer. We are once again on the internet. Aren’t you sooooo glad?!
Comments (2)
That’s really terrible that they sold you a used machine without telling you! Did they compensate you for the mistake or did you have to carry the full cost of the replacement computer?
Am very glad to hear you’re back on-line again though, and that you got the job!! (Way to go!)
@Kat - nope we got a brand new computer and a $25 gift card to boot. the only thing we didn’t get was new software that we purchased extra. But still not a fun way to find out the machine you bought as new really was not. Kinda makes you wonder about “caveat emptor”!